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Support Calls

Helping you stay safe, happy and healthy in your own home.

LINK helps you to live well and live independently in your own home by supporting what you can do yourself, with advice and phone support for the harder stuff.

Our support call service gives you somewhere to turn when you need some help. Our trained social work and support staff form a team that will listen, and then do what we can to help. We can’t fix everything, but were on your side. We’re here to help.

LINK is NOT an emergency, healthcare or critical care service. If you need URGENT help – or someone is unwell or in danger please call:

000                                        Emergency Police, Fire or Ambulance
132500                       State Emergency Services (flood/storm/earthquake)
131114                           Lifeline Crisis Support
1300 22 46 36           Beyond Blue
1300 60 60 24           Nurse on call
1800 18 72 63            SANE Australia

1300 550 265            ARAFEMI Mental Illness Carer Helpline


1800 55 18 00            Kids HelpLine for people between 5 and 25
1800 65 08 90          Headspace for young people aged 12–25
13 22 89                      Parentline for parents and carers of children under 18
1800 01 51 88             Safe Steps (Family Violence Response Centre)
1800 18 45 27             GLBTI community support
1800 80 62 92          Sexual Assault Crisis Line Victoria
1300 84 57 45           Griefline support for loss and grief
1800 88 82 36           DirectLine for people impacted by drug use
1300 66 00 68           Family Drug Help for people impacted by drug use
1300 65 12 51             SuicideLine for people affected by suicide
1300 72 63 06           PANDA supporting post or ante natal depression
1800 85 88 58          Gambling helpline
1300 26 94 38           OCD and Anxiety helpline for anxiety disorders and depression
1300 78 99 78           Mensline for Men dealing with relationship problems
1800 80 53 91            Bush support line for People in rural and remote areas

1300 65 94 67           Suicide call back for 24-hour crisis support and counselling

Our support call staff will provide a listening ear and advice where we can.

We understand that staying safe, happy and healthy in your own home is made possible by looking after the little things as well as the big things. We’ll do our best to make sure little things are addressed while they are little, and aren’t allowed to become bigger problems.

We are here to help before things become emergencies, and will provide ongoing support in all sorts of ways whilst the specialists deal with specialist and emerging situations.

Call us for support with

  • Ideas on services that will help you or your loved one stay safe, happen and healthy in their own home
  • Ideas for supporting informal carers – partners, family and friends who are looking after someone in need
  • Sources of funding support for services to support people suffering financial hardship
  • Emotional support and dealing with exhaustion and burnout from dealing with injury, disability, aging, dementia, palliative care, chronic care and other issues
  • Emotional support for dealing with grief and loss
  • Finding friendship and community connection
  • Assistance in dealing with specialist agencies after you have received their emergency and specialist care – or coordination with them to help make sure the practical things are dealt with at the same time
  • …  and any other help you need by just asking.

We fit our service to meet our clients’ needs. We address the areas where you most need help, and let you keep your independence with the items you like to keep doing yourself.

We’ll do what we can to identify services, advice, referrals or recommendations to help you face the issues you are facing. We can’t solve everything, but will do what we can. Sometimes a listening ear, and knowledge that you are not facing this alone is a good start.

LINK is here to help.

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